Help at hand

Help at hand

I think we have a problem
We’re going to need some help
Are you sure that we can’t fix it
Can’t we do it by ourselves.

Press 1 for washers and dryers
Press 2 for warranty claims
Press 3 if it’s just not working
You’ll need the model number and name.

And then the phone starts ringing
Then the dreaded voice
All our agents are busy
Listen to your choice.

You can call back at another time
Or visit us online
Listen to the music
You could be waiting for some time

Then the dreaded music
You have to have a smile
I’ll go and make a cup of tea
This is going to take a while.

And then, thanks for holding
Our agent knows you’re there
Please pick up the phone
Does anybody care?

We are experiencing a high level of calls
I start to grind my teeth
There’s only 10 calls in front of you
I collapse in disbelief.

Sorry you’ve been kept waiting
What can I do for you today
You’ve come through to wrong department
They’ve just finished for the day.